Customer Care, Shipping & Returns
We get that you may need to return items to us for refund or exchange and we want you to be happy with what you bought. If you're not happy then we're not happy, so please do get in touch via the contact page if there's something we can improve on or help with.
Here's our returns policy and shipping info.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect damaged or defective item, etc.).
You should expect to receive your refund within 2 weeks of giving your package to the return shipper - however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please use the return request option available in your account log in page with details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We cannot accept returns on worn items unless there is a defect in the production.
Wigs are non returnable if they have been worn, brushed, treated, washed, combed, or otherwise altered. This is industry standard for hygiene so please, if you aren't sure about the shade or style don't try it on and then ask to return it. Items received in a damaged or faulty condition can be returned for refund or exchange. We may arrange for damaged items to be fixed, at our cost, if refund or exchange isn't a suitable option.
We ship from the UK, Mon-Fri, all over the world. We use Royal Mail, UK Mail, DHL and other courier services where necessary. We aim to ship all 'in stock' products on the same day as you order if your order is received before 3.30pm GMT
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We'll let you know if there are any shipping issues with your order.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
If you have any questions please get in touch via the contact us page.
The Fuel Girls Team